Returnsandrefunds

For food safety we cannot take back opened packs, or packs you simply changed your mind about after delivery. Please check the pack type, size and onion/garlic style before you order.

We will replace or refund a pack if it arrives:

• damaged or leaking;
• different from what you ordered (wrong item, size or style);
• past its printed expiry date, or with a broken seal.

Taste preference alone is not a ground for a refund, but tell us what you thought. We read every message.

Tell us within 48 hours of delivery. Use the contact page, give your order number and attach a clear photo of the pack and the outer box. For a wrong or damaged pack, please keep the packaging until we reply.

We usually answer within 2 working days. Claims made after 48 hours may still be looked at, but we cannot promise it.

Once we confirm your claim, you choose: a replacement of the same item sent at no extra cost, or a refund of the price of the affected pack. If the item is out of stock, we will refund it.

You can cancel an order yourself from your account while it is still paid or being processed, before it ships. You get a full refund, including shipping.

Once an order has shipped, it cannot be cancelled, and the rules above for damaged or wrong packs apply.

Online payments are refunded to the original payment method (UPI, card or netbanking) through Razorpay. It usually takes 5 to 7 working days after we approve the refund, depending on your bank.

For cash on delivery orders, where available, we refund by bank transfer after we verify your account details. This also takes 5 to 7 working days after verification.

If a coupon was used, you get back the amount you paid. The coupon itself is not reissued.